ONLINE PRODUCTS AND SERVICES

Full payment of the online product must be received via our secure online payment gateway prior to the electronic delivery. Once payment has been received, the customer will be sent an URL link via email provided to receive the desired product or service within 7 days. At any stage, if the customer is experiencing problems on taking delivery of the online product, they can contact John Lee Group support via our contact details support@sellingfromthestage.co.uk. Payment for online products can be made via Mastercard or Visa. We do not accept methods of payment that are not online transactions such as personal cheques, postal money orders or cash.

PHYSICAL DELIVERIES FOR PHYSICAL PRODUCTS

1. Delivery Notifications
You will receive an email at the address you have specified when your order has been despatched – if applicable, this email contains the tracking number so you can track it online right to your door.

2. Delivery timescales – United Kingdom
Subject to passing necessary checks, your order will be shipped within 3 days. Typically orders are delivered within 4 business days but we recommend expecting delivery within 10 working days.
Please note: In rare circumstances, during extremely busy periods it is not always possible to despatch all orders within the specified date. To help ensure a specific delivery date (provided you give us 10 working days notice), you can email us at info@sellingfromthestage.co.uk.
For out-of-stock items, you can usually expect to receive the item within 2-10 business days. If the delay is likely to be significantly longer than this we will contact you either by telephone or email to inform you of an approximate delivery date.
In the event of a delay, we will contact you either by email or telephone to inform you of this.
Please note: There are a few locations which are not covered by the next day delivery service. Please visit here to see if you are not covered.

2.1 International deliveries
International orders are not available.

3. Postage method
All orders are given free standard Royal Mail delivery.

4. Missed deliveries
If you are not in to receive the delivery at the time the delivery is attempted, the Royal Mail will leave you a card. This will allow you to telephone them to arrange a redelivery at a more convenient time, or alternatively you can collect it from your local sorting office. Due to security reasons, all items must be signed for and we cannot send items unrecorded.
If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item. From this point forth, you will be given a choice whether you wish us to re-despatch the item or for you to cancel the order. Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.

5. Late deliveries or despatch
Although we are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day. We regret that this situation can occur occasionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following available day.
The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.